Frequesntly Asked Question
Order
How far in advance do I need to order?
All of our gorgeous desserts are made to order, so please allow our baking team 48 hours advance notice before the pick-up/delivery time.
If you do have a last-minute event, real predicament that could not go without our desserts, give our team an urgent call on +61 412228051, and we’ll see what we can do for you. (Note: additional cost may apply.)
I would like to make changes to my order. What can I do?
Give us an immediate email! One amendment per order can be made 3 days before the scheduled pick-up/delivery date. Email info@woofeecakelab.com what you would like to change along with your order confirmation number once you get a changing mind.
Can I cancel my order?
Unfortunately no, please understand our products are all handmade which costs countless time and effort. We can assure you that our product will never disappoint you. So why don’t you give this sweet little a try?
Are there disposable utensils come with the order?
No, to help minimise waste and to provide a better world to our future, WOOFEE will not take the initiative to provide disposable utensil.
However, option to add on utensils is still available at check-out to suit your occasion
Are there disposable utensils come with the order?
No, to help minimise waste and to provide a better world to our future, WOOFEE will not take the initiative to provide disposable utensil.
However, option to add on utensils is still available at check-out to suit your occasion
Are there disposable utensils come with the order?
No, to help minimise waste and to provide a better world to our future, WOOFEE will not take the initiative to provide disposable utensil.
However, option to add on utensils is still available at check-out to suit your occasion
Delivery / Pick up
Where is the pickup point?
City: UTAS Apartment, 49 Meville Street
Sandy Bay: Woolworth 2nd Floor Carpark
Where do you deliver? How do I get a free delivery?
We do Zone 1 free delivery for orders above $40.
Zone 2 free delivery for orders above 60$
Zone 1
description
7053 Taroona; Bonnet Hill
7050 Kingston; Kingston Beach
7009 Moonah; West Moonah; Derwent Park; Lutana
7008 Lenah Valley; New Town
7007 Tolmans Hill; Mount Nelson
7005-7006 Sandy Bay; Dynnyrne
7004 Battery Point; South Hobart
7000-7002 Hobart; North Hobart; West Hobart; Queens Domain; Glebe; Mount Stuart
ZONE 2:
7055 Huntingfield
7054 Margate; Howden; Tinderbox
7025 Richmond; Dulcot
7019 Clarendon Vale; Oakdowns; Rokeby
7018 Bellerive; Rosny; Montagu Bay
7016 Risdon Vale
7015 Lindisfarne; Geilston Bay; Rose Bay
7010 Glenorchy; Montrose; Rosetta; Goodwood; Dowsing Point
Product
How should I store my cake?
WOOFEE has got you covered! To make sure you to taste the best out of our lovely products, we have provided a detailed storage instruction as well as designated tasting guide under the Best Way to Enjoy section on each product description page.
Do you offer gluten-free/vegan option?
We are sorry, we do not offer any gluten-free/vegan options at the moment. However, we are definitely working on developing cakes that would fit different dietary requirements in the future. Meanwhile, you may find the ingredients listed under each product Description for your reference.